Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with credit or debit cards, by invoice (Klarna is available in Sweden, Norway, Denmark and Finland). With payment by credit or debit cards, Adyen manages all of our banking transactions. We do not handle any credit card numbers.
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Adyen with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, we may automatically cancel your order.
When choosing to pay via invoice you can buy today and pay later (within 14 days). It is important that you are registered to the delivery address when shopping with invoice. A customary credit check without a courtesy copy is made. You are also able to split your payment, and everything is done in cooperation with Klarna AB.
Regardless of where you are ordering to, you will pay the same price that is displayed when viewing an item or in the checkout. When you order from a country within the EU, you pay the price including Swedish VAT and you are not subject of any other fees upon arrival. In the events you are ordering to a non-EU country, the same price is applied but VAT and customs fees may be charged to you when receiving the order. You can contact your local customs for an estimation of these fees and they will later be charged to you by our courier UPS. You may contact your local UPS for info on the options you have of how to pay the fees.
Orders made in another person's name without his consent, or otherwise as a result of other economic damage will be reported to the police. We hold the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel us to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Private consumers have 30 days from the date of receipt to return their order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Consumers should contact our customer service department for specific information regarding their return or exchange. Return shipping is paid by the consumer. If an item is damaged during transport, we should be contacted within 30 days for information about compensation.
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the contact us page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.
Note that repair/replacements will be charged in the following cases, even during the warranty term.
Battery replacement will be charged even during the warranty term.
The case, dial, hands, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
We have the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We are not at fault for any discrepancies between the pictures on our website and the physical appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
We ship worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting our customer service or using the contact form on our website within 30 days from receiving the goods, provided the goods are re-packed and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to us will be on you.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with us either by email or telephone. If a product has been discontinued we have the right to cancel the purchase and refund the paid amount to the customer. We will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. o If you receive your item and see that it is damaged or does not belong to your order, you must contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to us should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. We have the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Our responsibility for errors in connection to delivery is limited to existing conditions of sale. We bear no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
We shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by us or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission from us.
The Nicole Vienna website may include user-generated content from social media applications. We do not claim any ownership rights nor take any legal responsibility for such content (photos and videos, etc.). In case you suspect a violation of copyright, or any other right, or are otherwise offended by such content, please contact our customer service department.
All products remain in our property until full payment is made.
We reserve the right to cancel any purchase if fraud, or the suspicion of, is reported to us or to the police.